4.2.2.14 Manage Off Cycle Bill for External and Misc Charges : Manage Off Cycle Bill for External and Misc Charges Detailed Process Model Description
Manage Off Cycle Bill for External and Misc Charges Detailed Process Model Description
This section provides a detailed description of the “Manage Off Cycle Bill for External and Misc Charges” business process, including:
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1.0 Search for Customer
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1.1 Evaluate Customer Account's Eligibility for Bill
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1.2 Select Charges to be Billed and Enter Bill Information
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1.3 Request to Create Off Cycle Bill Generator
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1.4 Create Off Cycle Bill Generator in Pending State
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1.5 Review Pending Off Cycle Bill Generator
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1.6 Request to Delete Bill Generator
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1.7 Delete Off Cycle Bill Generator
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1.8 Re-Select Misc Charges and Adjustments
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1.9 Update Pending Bill Generator
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2.0 Request to Complete Off Cycle Bill Generator
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2.1 Select Billable Charges from Off Cycle Bill Generator
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2.2 Determine Bill Period
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2.3 Apply Rates to Calculate Charges
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2.4 Apply Rates to Calculate Additional Charges
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2.5 Create BS Details and Bill Segments
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2.0.1 Format Online Presentation
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2.6 Financial Transactions Generated
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2.7 Freeze FT
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2.8 Initiate Payment Process to Service Provider
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2.9 Create Bill Messages
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3.0 Transfer Customer's A/R to Service Provider
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3.1 Determine Due Date, Credit Review Date
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4.9 Add Adjustments and Bill Corrections to Affect Bill Amount
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3.2 Manage Autopay
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3.3 Create Additional Required Bill Messages
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3.4 Update Bill with Completion Details
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6.2 Review Off Cycle Bill
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3.5 Request Cancel Frozen Segments
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3.6 Update Bill Segments to Pending Cancel
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3.7 Request Finalize Cancel Bill Segments
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3.8 Update Bill Segments to Canceled
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3.9 Cancel Billable Charge
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4.0 Request Undo Cancel Bill Segments
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4.1 Return Original Bill Segments to Frozen
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4.2 Request Add Bill Messages
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4.3 Add Bill Messages
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4.4 Review Bill
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4.5 Extract Bill for Production
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4.6 Produce Bill
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4.7 Send Bill to Customer
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4.8 Receives Bill
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6.7 Select Accounts with Pending Off Cycle Bill Generator
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5.0 Check Eligibility for Batch Billing
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5.1 Highlight Bill Segment Exceptions
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5.2 Highlight Bill Exceptions
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5.3 Identify Bill Segments in Error Status
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5.4 Create Bill Segment Exceptions To Do
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5.5 Evaluate and Investigate Error
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5.6 Resolve Error
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5.7 Update Data
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5.8 Request Complete To Do
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5.9 Complete To Do Entry
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6.0 Identify Bills in Error Status
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6.1 Create Bill Exceptions To Do
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3.0.1 Evaluate Request to Create Payment to Service Provider
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3.0.2 Determine Amount
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3.0.3 Create Adjustment for Service Provider
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3.0.4 Send Financial Information
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3.0.5 Receive and Process Financial Information
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3.0.6 Send Payment Information
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3.0.7 Process Received Payment Financial Information
 
1.0 Search for Customer
Reference: Manage Off Cycle Bill for External and Misc Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Upon receipt of request or inquiry for Billing the CSR or Authorized User accesses Control Central Search to locate the customer in CC&B.
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